How Do I..

How do I identify and control turnover?

As the maxim goes, “you cannot manage what you do not measure.” This first step towards understanding and managing turnover is documentation. Employers should identify whether turnover was voluntary or involuntary and whether it was expected or unexpected. The second step is a robust exit interview process.

As employee’s leave the company, gathering information on their satisfaction with their work, their supervisor, the company’s culture, pay and benefits and other key areas will help uncover trends across the company, departments or specific positions. The final step is clearly communicating identified trends to management to ensure that corrective measures can be taken to address unwanted turnover.

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