HR Essentials Certificate Series

As a Human Resources (HR) professional, you face a variety of challenging issues daily. From working through employee relations issues, keeping current on changing labor laws, managing benefits and performance management concerns, you are expected to be skilled in every discipline on the people side of the business.

In this five-day, ten class series, you will gain the knowledge and skills needed to navigate the increasingly complex world of human resources. 

Who should attend? 

●    Those in a position that includes human resource responsibilities
●    New HR professionals seeking to broaden their knowledge 
●    Generalists who need a refresher
●    Anyone seeking specific training in a particular HR discipline

If you would like to offer this series or specific classes at your company location, please contact Beth Yohai at

HRCI & SHRM Credits 
3.5 credits per class and 35 for completion of series. Contact Nicole Barrett for details at ​

Note: The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Series Dates & Locations - 
New 2020 Dates Added! 

By registering for the HR Essentials Certificate Series you will attend ten half-day modules over the course of five weeks. The dates and locations are as follows: 

  • Worcester: Classes will take place on the following dates: 4/1, 4/8, 4/15, 4/22, 4/29. 
    Click here to register
  • Holyoke: Classes will take place on the following dates: 7/9, 7/16, 7/23, 7/30, 8/6. 
    Click here to register 
  • West Bridgewater Classes will take place on the following dates: 9/9, 9/16, 9/23, 9/30, 10/7. 
    Click here to register 

If you send three people to the full series from the same company, you will only pay for the price of two.
For more information, contact Beth Yohai.

*To register for an individual class, please contact Nicole Barrett at


Class 1 | The Role of Human Resources

From strategy to execution, HR professionals play a critical role in the future success of their organization. It is essential that you know how to build effective internal relationships and work side by side with the leaders of your organization to provide guidance. In this class you will: 

  • Gain insight into the evolution of HR as a business partner
  • Discover how to align the efforts of HR with the goals of the organization
  • Learn the barriers to success 

Class 2 | Talent Acquisition Process

Finding the best talent is primarily based on how you prepare for, interview, and assess candidates. Performing a well-structured HR interview can help you discover the right candidates for your company. In this class you will: 

  • Explore the essential aspects of planning for the interview
  • Learn how to conduct an efficient and structured HR interview
  • Get advice on how to control the interview environment

Class 3 |  Managing Employee Leaves

The laws and legal issues surrounding employee leaves are both complicated and confusing; you need to know what to expect and pitfalls you should avoid. In this class you will: 

  • Learn about managing the state and federal leave laws and whom they apply to
  • Get up to speed on legal issues commonly associated with time off
  • Consider your culture in terms of the benefits provided

Class 4 | Employment Law - HR's Responsibility

When it comes to employment laws, your organization turns to you as their in-house expert.  How prepared are you? With laws ever-changing, it is important to refresh your knowledge to remain compliant. In this class you will: 

  • Become well versed in the latest state and federal employment laws
  • Explore the impact of case law and company practices
  • Walk away with a greater grasp on this essential knowledge base of any HR Professional 

Class 5 | Personnel Records and Employee Handbooks

HR professionals are no stranger to correct and complete documentation. While it may feel cumbersome, record-keeping is of vital importance for many reasons. In this class you will: 

  • Discover why proper recordkeeping is necessary
  • Learn the legal requirements for employee handbooks and files
  • Explore methods to ensure compliance on these fronts

Class 6 | Threat Management - HR's Role

It is important that organizations prepare themselves for threats ranging from workplace violence to drugs and alcohol and even potential data breaches. Having a plan in place for handling potential threats is necessary. In this class you will: 

  • Learn the best ways to develop substance abuse policies  
  • Discover preventive measures regarding workplace violence and bullying
  • Understand how to respond to workplace injuries appropriately
  • Raise your awareness of your responsibilities under the Massachusetts data security laws

Class 7 | Compensation Basics

To establish functional job descriptions, a pay policy and overall compensation strategy for your organization, you need to know the process and components necessary for success. In this class you will:  

  • Review the importance of compensation management
  • Learn how to establish the company’s pay philosophy as a first step
  • Understand the building blocks of a compensation program

Class 8 | Employee Benefits Programs

Every employer has a unique set of needs when it comes to employee benefits programs. Knowing what your options are can save your company time and money as you guide them into making the right choices. In this class you will: 

  • Understand the importance of “total compensation”
  • Distinguish between mandatory and optional benefits
  • Explore the vast array of required and optional benefits programs

Class 9: Managing Difficult Discussions

People management is no easy task; it sometimes requires tough decisions and difficult conversations. Learn strategies on how effectively implement corrective action processes and ensure compliance and respect in the difficult decision surrounding employee discharge. In this class you will: 

  • Find out how to coach managers through effective employee conversations
  • How to effectively utilize the performance appraisal process
  • How to use “corrective action” approach as opposed to “discipline” in many situations
  • Objectively examine the discharge process

Class 10 | Developing an Effective HR Style

How would you define your personal HR style? By acknowledging your style, you can improve interpersonal communication skills and become more aware of how your peers with differing styles communicate. In this class you will: 

  • Define your personal style
  • Learn to recognize the strengths and challenges of various styles
  • Learn to increase versatility and polish your approach 

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