Management Certificate Series

As a manager, every decision you make and every problem you solve has an impact on your company. Even the most experienced managers have difficulty exercising sound judgment and demonstrating leadership skills while simultaneously handling their daily responsibilities and deadlines.  

This series offers focused practice and feedback in a safe environment where leaders can sharpen their skills, intuition and overall approach to their role. Participants will expand on their abilities to influence, lead change and spark innovation – while creating an atmosphere that attracts and retains the best talent. 

Who should attend?

 Use Individual Development Planning to foster continuous learning on this subject.

*To register for an individual class, please contact Nicole Barrett at

Series Dates & Locations -
New 2020 Dates Added!

By registering for the Management Certificate Series, you will attend ten half-day modules over five weeks. The dates and locations are as follows:   

  • Auburn: Classes will take place on the following dates: 6/5, 6/12, 6/19, 6/26, 7/10. 
    Click here to register

If you send three people to the full series from the same company, you will only pay for the price of two. For more information, contact Beth Yohai


Class 1 | Leading Change Effectively

Managers and Supervisors live with constant change, planned and unplanned. They can drive productive change by understanding all the elements that need to be in place. What their role is and how to recognize and handle resistance. In this class you will:

  • Learn the key success factors for effective change
  • Understand barriers to effective change in the workplace
  • Generate a plan to help manage changes in their organization
  • Learn how to recognize and manage resistance to change

Class 2 | Email & Social Media Realities

Modern-day cultural and technological changes have placed a new emphasis on texting, email and social media. Managers expecting to lead an evolving and multi-generational workforce must understand the value, utility and liabilities of today’s communications landscape. In this class you will:

  • Understand the vastness and complexities of today’s communications environment
  • Gain insight into the positive impact that email and social media can produce
  • Discover how the regulatory decisions on the use of social media and email can affect your business
  • Learn the role and limitations of using email as a communications method
  • Examine key concepts in business writing and how it is useful for all types of media

Class 3 | Direct and Difficult Communication

No one likes to deliver bad news – we prefer to be liked.  Building skills and the confidence that comes with expertise allows managers of all levels to deal with difficult issues before they become major problems in the workplace. In this class you will:

  • Discover why honest; direct communication is difficult for so many people
  • Understand how our values, attitudes and behaviors intersect with corporate culture to drive our actions
  • Identify your own attitude towards conflict and develop alternative strategies to increase the effectiveness
  • Review communication basics and how they influence what we say and hear
  • Define ground rules for challenging discussions

Class 4 | The Fair and Equitable Workplace

Managers and Supervisors continue to feel the pressure of leading fairly. A continually evolving culture, stress in the workplace for immediate results, ever-changing legal standards and changes in employee expectations are realities managers face every day.   Knowing how to develop an equitable workplace environment is key to delivering results while building positive relationships. In this class you will:

  • Learn the impact of today’s legal environment and recent changes in society and law
  • Understand how changes in the employee population and subsequent changes in expectations impact your role
  • Learn the obligations in representing in your organization's culture

Class 5 | Performance Appraisals – Painful or Productive?

Consistently named as the ‘least favorite’ activity of managers, performance appraisals are but one tool in the manager’s arsenal.  In this class you will:

  • Be able to prepare and deliver a quality performance appraisal
  • Understand the usefulness and utility of a self-appraisal
  • Recognize and avoid common pitfalls
  • Conduct an effective performance appraisal meeting

Class 6 | Fostering Innovation

Innovation at all levels is essential for success in a global marketplace that is rapidly changing. Creating an environment where new ideas are encouraged, welcomed and transformed into new opportunities is an important skill for organizational leaders.  In this class you will:

  • Explore and understand the importance of innovation to organizational success
  • Identify and recognize barriers to creative thinking, both individually and organizationally
  • Develop a plan for your organization to strengthen its approach to change
  • Understand and practice brainstorming techniques
  • Pinpoint where your organization in its lifecycle and identify what to do next

Class 7 | Effective Interviewing

Managers and Supervisors know they can’t work hard enough to make up for poor performers in their workgroup.  Finding people that fit their culture and performance expectations happens in the recruiting and selection process, not the training room! In this class you will: 

  • Learn how to identify what the required key skills are for job openings
  • Develop expertise in identifying the key behaviors that are essential for success
  • Identify the key components of the interviewing process and how to structure an interview
  • Learn the proper way to phrase questions
  • Develop skills in interpreting candidate responses


Class 8 | Management Styles Traps and Traits

Each of us has a ‘social’ style – how we think of ourselves when we interact with others.  These are typical behaviors we have adopted to increase our effectiveness based on trial and error.  In this class you will:

  • Identify and understand the style you typically use with others
  • Understand the limitations of your dominant style
  • Develop methods to detect, understand and adapt to the styles of others

Class 9 | Building Relationships

Leaders need to cultivate key relationships, whether in their direct chain of command or at a peer level.  Understanding how to navigate through these multi-directional relationships is vital for success.  In this class you will:

  • Learn the dynamics of authority, power and influence
  • Build influencing skills, particularly in managing “up”
  • Acquire an understanding of how decisions are made and how you can best contribute through the use of influence

Class 10 | Using the Manager’s Toolkit

This wrap-up program provides participants in the Manager’s series the opportunity to address unanswered questions or to clarify a previous program.  It also provides the opportunity for discussion on what has or hasn’t worked in the workplace. In this class you will:

  • Gain clarity on open issues resulting from the prior programs
  • Have the opportunity to discuss your experience to date in applying your new skills
  • Finalize your Individual Development Plan with an understanding of how to utilize your work environment to accomplish the objectives of your IDP

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