Front-Line Leader Certificate Series

Today’s supervisors are responsible for managing a broad set of responsibilities while at the same time keeping their customers satisfied. This is no easy task given the conflicting expectations that come from many different directions. 

Having confident and skilled leaders in place can enhance your organization’s ability to attract and retain the best talent while boosting overall productivity and morale.

Our leadership series ensures that your supervisors are up to the task. We offer interactive classes that provide participants with practical skills, strategies, and tools that can be applied in the workplace immediately.

Who should attend this series? 

 Register for a Series

*To register for an individual class, please contact Nicole Barrett at

If you would like to offer this series or specific classes at your company location, please contact Beth Yohai at

Series Dates & Locations -
New 2020 Dates Added!

By registering for the Front-Line Supervisory Certificate Series, you will attend ten half-day modules over five weeks. The dates and locations are as follows:   

  • Raynham: Classes will take place on the following dates: 3/18, 3/25, 4/1, 4/8, 4/15. 
    Click here to register
  • Burlington: Classes will take place on the following dates: 3/26, 4/2, 4/9, 4/16, 4/30. 
    Click here to register
  • Marlborough: Classes will take place on the following dates: 3/31, 4/7, 4/14, 4/28, 5/5.
    Click here to register
  • Holyoke: Classes will take place on the following dates: 5/6, 5/13, 5/20, 6/3, 6/10.
    Click here to register
  • Worcester: Classes will take place on the following dates: 6/3, 6/10, 6/17, 6/24, 7/8.
    Click here to register
  • Burlington: Classes will take place on the following dates: 9/2, 9/9, 9/16, 9/23, 9/30. 
    Click here to register

  • Marlborough: Classes will take place on the following dates: 10/14, 10/21, 10/28, 11/4, 11/11.
    Click here to register

  • Raynham: Classes will take place on the following dates: 11/3, 11/10, 11/17, 12/1, 12/8.
    Click here to register

  • Auburn: Classes will take place on the following dates: 11/5, 11/12, 11/19, 12/3, 12/10.
    Click here to register

If you send three people to the full series from the same company, you will only pay for the price of two. For more information, contact Beth Yohai

Download our 2020 Public Training Calendar. 


Class 1 | The Emerging Role of the Front-Line Leader**

Every organization has a unique culture, and each supervisor plays an especially important role in helping to shape it. In this class, you will:   

  • Learn your role in representing the organization’s culture
  • Clarify the expectations of your company, employees, and your internal and external customers 
  • Create your own Individual Development Plan (IDP) utilizing the concepts learned 

**Required for Certificate


Class 2 | Setting Priorities, Defining Objectives and Managing Time

Supervisors everywhere are being forced to do more with less and asking others to do the same. Efficiently navigating your daily to-do list may seem impossible. In this class, you will: 

  • Discover strategies for effective personal goal development
  • Learn how to support your goals through hands-on exercises
  • Evaluate approaches for prioritizing competing tasks
  • Gain essential time-management skills​

Class 3 | Developing a Leadership Style

Taking a team from average to high performing does not happen without a leader who knows what to do. In this class you will: 

  • Explore, and learn how to use different leadership styles
  • Identify your personal leadership style and how it impacts your success
  • Learn how generational differences may affect your leadership style
  • Discover the power of setting high expectations


Class 4 | Effective Communications

Poor communication in the workplace can result in misunderstandings and reduced efficiency. It is important to know how to communicate not only with fellow your employees and team but also customers and vendors. In this class, you will:

  • Explore concepts of effective verbal and non-verbal communication
  • Understand the impact of listening and interpretation
  • Learn strategies for influencing others 

Class 5 | Developing Your People

A strong team leader knows how to leverage their individual team member’s strength’s and improve upon their limitations. By having this dynamic skill-set, supervisors can be transformed into strong leaders. In this class, you will:  

  • Learn how to create an inventory of your team's strengths and improve on their areas of opportunity 
  • Discover how to address problems associated with underperforming staff effectively
  • Review how to plan for unexpected turnover of your best performers
  • Understand how to develop, coach, and support your employees

Class 6 | Leading a Diverse & Inclusive Workforce

Knowing how to properly manage a diverse workforce so that your staff can understand each other’s differences can be a real game-changer. In this class, you will: 

  • Learn best practices for leading employees of different backgrounds
  • Address multi-generational differences among employees
  • Discover methods for inclusion that provide equal opportunities
  • Review cultural issues that may affect recruitment and retention

Class 7 | Today's Legal Environment**

Awareness of federal and state employment laws and regulations and how to mitigate risk is now more important than ever. In this class you will:  

  • Review the federal and state employment laws that impact your role
  • Learn what happens when an employee escalates an issue
  • Explore strategies for reducing legal risk and potential challenges

**Required for Certificate

Class 8 | Resolving Conflicts and Problems

Every supervisor, at some point, has had to deal with conflict within their team. Knowing how to handle the situation appropriately is critical. In this class, you will: 

  • Discover and improve your personal style for dealing with conflict
  • Understand the distinction between constructive and destructive conflict
  • Learn how to proactively address conflicts and maintain positive relationships 

Class 9 | Building Your Team by Working Together

Your team’s success weighs heavily on their ability to work together productively. In this class you will: 

  • Focus on a clear, common goal and relate it to your team’s success
  • Explore how to achieve extraordinary performance through a team 
  • Discover the pitfalls that undermine the team’s success and develop alternative approaches

Class 10 | Utilizing Your Front Line Leadership Toolkit**

You have learned a lot throughout this series, and now it is time to put it into action. In this class you will: 

  • Review the key concepts from the series
  • Get answers to any outstanding questions you may have
  • Work through a case study to support key concepts
  • Review recommendations for your Individual Development Plan (IDP)

**Required for Certificate

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